Login

MonocularAPI The Intelligent Backbone for your Applications

Frequently Asked Questions

MonocularAPI FAQ


What's an API?
An API (Application Programming Interface) allows developers to access a suite of software tools and integrate the capabilities into their own products. With Jemsoft's MonocularAPI you can leverage our Computer Vision and Machine Learning toolset to make applications, websites, widgets, and other projects. ^ Back to top
How do I use MonocularAPI?
Check out our getting started guide. ^ Back to top
What are MonocularAPI's Terms of Use?
The Terms of Use for MonocularAPI are available here.

If you are a MonocularAPI Enterprise customer, please refer to your agreement for the terms that govern your use of MonocularAPI. ^ Back to top
How can I keep up with the changes to MonocularAPI?
MonocularAPI is constantly evolving. If you have an integration that's no longer working be sure to check out our release notes or contact support directly at support@jemsoft.co. ^ Back to top
How do I report a bug or request a new feature?
Have you found a bug, or have a suggestion for a feature? Let us know at support@jemsoft.co. ^ Back to top
Is MonocularAPI down? Where can I find information about platform health?
The status page should be the first place you check for this information. There you will find information about average latency, known issues, and occasionally information about transient service states. Additionally, you can follow @Jemsoftco for tweets about service health, new features, and more. ^ Back to top
What is the VTL and how does it work?
VTL is the acronym for MonocularAPI's Visual Training Lab, an online resource allowing you to visually train your own detectors. You can refer to the docs for more information. ^ Back to top

Privacy FAQ


Do you have a privacy policy?
We sure do! You can find it here. ^ Back to top
What kind of data do you store?
We receive the information that is used with the API, for example user details submitted during sign-up and images uploaded to the user-trainable VTL. This may include information such as IP address, browser type, cookies, and other interactions with the API as outlined in our privacy policy. ^ Back to top

Pricing and Billing FAQ


How do I view my plan and payment history?
Your plan information, usage and payment history are accessible through the Monocular dashboard. ^ Back to top
How much does it cost to use MonocularAPI?
Depends on your usage. You can view all of our pricing plans here ^ Back to top
What happens if I exceed the usage limit?
You will be notified once you have reached 80% of the monthly usage limit of your chosen plan, and again once you reach 100%. If you go over the set usage for your plan, the excess usage will be billed during the next billing cycle, based upon your usage tier. ^ Back to top
How am I billed?
You will be billed monthly based on your chosen plan. No long-term contracts required. ^ Back to top
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover. ^ Back to top
Can I change my plan?
You can upgrade or downgrade your plan anytime and the new plan will be applied in the next billing cycle. ^ Back to top

Account FAQ


Help! I forgot my password.
It happens, we understand. To reset your password, choose the 'Forgot Password' link on the login page and this will help you reset your password. ^ Back to top
Do you have team accounts?
MonocularAPI doesn't currently have team accounts, however we are planning to implement this in the future. Contact us at hello@jemsoft.co if you would like to be the first to know. ^ Back to top
I want to partner with Jemsoft; who do I speak to?
Think we can build awesome stuff together? We'd love to hear from you! Send a detailed email to hello@jemsoft.co and we will be in touch. ^ Back to top
What do I do if my account is compromised, hacked, or used outside of my control?
Not cool. Make sure to immediately change your password to a new secure password, suspend any apps that seem suspicious, and contact us at support@jemsoft.co from the email address associated with the affected account. ^ Back to top
How do I deactivate an account?
To deactivate your account, please send an email to support@jemsoft.co from the email address associated with the account you want to deactivate, stating that you wish to have your account suspended or deleted. You can also suspend apps temporarily or delete them permanently from the MonocularAPI dashboard. ^ Back to top
Do you offer refunds?
No, we do not offer refunds. If there are extenuating circumstances, please contact us at support@jemsoft.co ^ Back to top
Can I change my plan?
You can upgrade or downgrade your plan anytime and the new plan will be applied to the next billing cycle. ^ Back to top